دور منهجية DMAIC في تعزيز تقييم نضج الصناعة 4.0 في المؤسسات المصرفية / دراسة حالة في مصرف الرافدين

Authors

  • Ameer Fadhil Harbi Business Administration Dept., Technical College of Management/Baghdad, Middle Technical University, Baghdad, Iraq.
  • Shifa Balassim Hassan Technical College of Management/Baghdad, Middle Technical University, Baghdad, Iraq .
  • Abbas Hashim Mhelhelc Al-Kut Institute of Management, Middle Technical University, Al-Kut, Iraq.

الملخص  يهدف هذا المبحث الى استكشاف دور منهجية DMAIC كإطار تحليلي منهجي في تعزيز عملية تقييم نضج صناعة 4.0 داخل القطاع المصرفي، وذلك من خلال دراسة حالة تطبيقية في مصرف الرافدين في بغداد. تم توظيف نموذج الصناعة 4.0 (Industry 4.0 Maturity Model-MM) لتحديد مستوى الجاهزية الرقمية في المصرف، مع دمج خطوات منهجية DMAIC  لتوفير مسار منظم لتشخيص الفجوات، وقياس الاداء، وتحليل الاسباب الجذرية، واقتراحات التحسينات، ثم الرقابة على النتائج. اعتمدت الدراسة على ادوات كمية ونوعية شملت استبيانات موجهة وتحليل احصائي للأوساط الحسابية والاوزان النسبية والانحرافات المعيارية، بالإضافة الى استخدام ادوات الجودة مثل مخطط باريتو. اظهرت النتائج ان المصرف يمتلك مستوى نضج متوسط الى جيد في عدد من الابعاد مثل الشراكة والرقمنة. بينما ظهرت فجوات واضحة في مجالات الاستثناءات، والتدريب، والبنية التحتية الرقمية. واكدت الدراسة ان دمج منهجية DMAIC مع نموذج النضج يسهم بشكل فعال في تحسين تشخيص الواقع الرقمي وتوجيه خطط التحول المؤسسي، مما يدعم استراتيجيات التحول الرقمي في البيئة المصرفية. يوصي البحث بضرورة اعتماد منهجيات تقييم مرنة قائمة على البيانات، وتوسيع برامج التوعية الرقمية وبناء القدرات داخل المصارف الحكومية لمواكبة متطلبات الثورة الصناعية الرابعة وتعزيز الشمول المالي

Keywords:

نضج الصناعة 4.0, ، نموذج(Industry 4.0 Maturity Model MM, منهجية DMAIC

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دور منهجية DMAIC في تعزيز تقييم نضج الصناعة 4.0 في المؤسسات المصرفية / دراسة حالة في مصرف الرافدين. (2026). Journal Port Science Research, 9(2), 279-310. https://doi.org/10.36371/t3bzvm07

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دور منهجية DMAIC في تعزيز تقييم نضج الصناعة 4.0 في المؤسسات المصرفية / دراسة حالة في مصرف الرافدين. (2026). Journal Port Science Research, 9(2), 279-310. https://doi.org/10.36371/t3bzvm07